Return and Refund Policy

Our Customer Care Promise

Your experience matters to us. At apotheCARE LAB, we are committed to delivering high-quality products and exceptional customer care.

If something isn’t right with your order, please reach out to our Care Team and we’ll do our best to make it right. While our products are consumable and all sales are considered final, we are always happy to review order issues and work with you toward a fair resolution.

For full details on returns, replacements, and refunds, please review our Return and Refund Policy below.

Return and Refund Policy

At apotheCARE LAB, we stand behind the quality of our products and want every customer to feel confident in their purchase.

Due to the consumable and quality-sensitive nature of our products, all sales are considered final once an order has been processed and shipped, except in the limited circumstances described in this policy.

Wrong Item or Damaged Delivery

If you received the wrong product or your order arrived damaged, please contact our Care Team within 3 days of delivery confirmation using the contact information provided in your order confirmation or use our Contact Form.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we may provide a replacement product, refund, or store credit, at our sole discretion.

Failure to notify us within the 3-day window may result in the request being ineligible for review.

Return Eligibility (If Approved)

In rare cases where a return is authorized by our team, the following conditions must be met:

  • The product must be unopened, unused, and in its original packaging

  • The return request must be approved in writing by our support team

  • The item must be returned in resellable condition

For safety, quality assurance, and regulatory reasons, opened, used, or consumable products cannot be returned.

Unauthorized returns may be refused or returned to the sender.

Refunds and Store Credit

If your return is approved and received in eligible condition:

  • Refunds will be issued to the original payment method, or at our discretion, store credit may be provided instead.

  • Store credit will be equal to the value of the returned product and may expire 12 months after issuance, though extensions may be considered at our discretion. Customers will be notified of the expiration date at the time the credit is issued.

  • Store credit can be used toward any products on our site and is non-transferable. No fees or deductions will apply.

  • Return shipping costs are the responsibility of the customer, unless otherwise stated.

  • Original shipping and handling charges are non-refundable.

Please allow up to 10 business days after the returned item is received for processing. Your financial institution may require additional time to post the refund.

Shipping and Delivery Responsibility

apotheCARE LAB fulfills its delivery obligation once the order has been transferred to the shipping carrier.

After a shipment is handed to the carrier, delivery timing and handling are the responsibility of the carrier. 

While apotheCARE LAB is not responsible for packages that are lost, delayed, stolen, or damaged during transit, including delivery issues caused by the shipping carrier, we are happy to assist customers with filing claims or locating packages when possible.

We are also not responsible for orders that are undeliverable or returned due to:

  • Incorrect or incomplete shipping addresses

  • Failure of the recipient to receive the package at the time of delivery

  • Packages returned to a carrier facility or freight location

  • Delivery issues caused by the shipping carrier

Customers are responsible for ensuring their shipping information is accurate at checkout.

Delivery Confirmation

Orders are considered successfully delivered when the shipping carrier provides delivery confirmation to the address provided at checkout.

Once delivery has been confirmed by the carrier, apotheCARE LAB is not responsible for lost or stolen packages.

Customers experiencing delivery issues after confirmation should contact the shipping carrier directly to file a claim. We may assist where possible but cannot guarantee replacement or reimbursement.

Replacement Limitations

apotheCARE LAB reserves the right to limit or deny replacements, refunds, or store credit where multiple claims are made for the same order or customer account.

Replacement requests are reviewed on a case-by-case basis at our sole discretion.

Resolution Policy

If an issue with an order is verified, apotheCARE LAB will provide a single resolution, which may include:

  • A replacement product

  • A refund

  • Store credit

Multiple resolutions will not be provided for the same order.

Fraud Prevention and Abuse of Policy

To protect our customers and business from fraudulent activity, apotheCARE LAB reserves the right to deny refunds, replacements, or returns in cases of suspected abuse of this policy, including but not limited to:

  • Excessive refund, replacement, or store credit requests

  • Claims inconsistent with delivery records

  • Attempts to return used or tampered products

We may also limit or refuse future transactions from accounts that abuse our policies.

Individual Results Disclaimer

Due to differences in individual health conditions, body chemistry, lifestyle factors, diet, and product usage, results from our products may vary from person to person.

apotheCARE LAB does not guarantee specific outcomes or results from the use of our products.

Dissatisfaction based on perceived lack of results, unmet expectations, or personal product preference does not qualify for a refund, return, or store credit under this policy.

Allergies and Adverse Reactions

Customers are responsible for reviewing all product ingredients prior to use.

apotheCARE LAB is not responsible for allergic reactions, sensitivities, or adverse effects resulting from the use or misuse of our products.

If you have known allergies, medical conditions, or sensitivities, consult a qualified healthcare professional before use.

Discontinue use immediately if any adverse reaction occurs and seek medical advice if necessary.

Due to the personal and biological nature of such reactions, they do not qualify for a refund, return, or store credit.

Product Use Disclaimer

Our products are intended for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult with a qualified healthcare professional before using any product, especially if pregnant, nursing, taking medication, or managing a medical condition.

Chargebacks and Payment Disputes

If you have questions regarding a charge, you agree to contact us first so we may attempt to resolve the issue through our customer support process.

Chargebacks are intended to be a remedy of last resort. apotheCARE LAB reserves the right, at our sole discretion, to suspend or terminate customer accounts, cancel or refuse future orders, or restrict access to our services if a customer initiates excessive, fraudulent, or abusive chargebacks.

Excessive chargebacks may include:

  • Multiple chargebacks submitted by the same customer within a short period of time

  • A chargeback rate exceeding card network or payment processor thresholds

  • Chargebacks submitted without first attempting to resolve the issue through our support team

To the extent permitted by applicable law, we reserve the right to recover any fees, penalties, or administrative costs imposed on us by payment processors or card networks as a result of improper chargebacks.

Policy Updates

apotheCARE LAB reserves the right to update or modify this policy at any time without prior notice.

The policy in effect at the time of purchase will apply to the order.

Customer Support

For questions regarding this policy, please contact us using the contact information provided in your order confirmation or by using our Contact Form.

Effective Date: 3/15/2026